General FAQ
Q. WHAT IS YOUR RETURN POLICY?
A. If you're not satisfied with your purchase, you can return it for any reason within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. Start your return by filling out the Customer Return Form.
Q. HOW SOON AFTER MY ORDER IS PLACED WILL IT SHIP?
A. Orders placed on Sierraparts.com ship out on the same day if the order is placed before 2 pm CST. If your order is placed after 2 pm CST, it will be dispatched the following day.
Q. CAN YOU GIVE MORE SHIPPING DETAILS?
A. Products are delivered throughout the United States using Fedex Ground. We offered a standard flat rate of $9.99 on all orders, with FREE shipping on orders over $149. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Q. WHERE CAN I FIND THE WARRANTY INFORMATION FOR MY PRODUCT?
A. You can search for your product's Warranty Statement here.
Q. HOW DO I SUBMIT A WARRANTY CLAIM?
A. You can fill out your warranty form for your claim by visiting the Warranty Form for your claim here.
Q. I NEED CUSTOMER SUPPORT FOR SPECIFIC ISSUES ON MY PRODUCT. HOW DO I CONTACT CUSTOMER SERVICE?
A. For specific issues related to our area of application, please fill out our Product Support Form.
Q. HOW DO I CONTACT CUSTOMER SERVICE?
A. Please reach out to our customer service team by submitting an enquiry through the support form. For further customer service support, please contact us at support@sierraparts.com where you'll be able to submit your question. If you would prefer to speak to a representative on the phone, please dial 1-800-648-3976.
Q. WHY SHOULD I REGISTER MY PRODUCT?
A. Registering your product verifies your ownership of that product. Once you register your product, we will be able to diagnose and service any issues faster and more accurately, keep you up to date on all system, safety and any recall notifications and also help you manage your warranty status and warranty extensions more conveniently.
Q. I NEED TO REGISTER MY PRODUCT. HOW DO I DO THAT?
A. You can register your product by filling out our Product Registration Form.
Q. HOW DO I TRACK MY ORDER?
A. Once your order is picked up, scanned and shipped, we will send you a shipment confirmation email that includes your tracking details.
Q. HOW DO I CANCEL MY ORDER?
A. To cancel your order, please contact our customer service team here.
Q. I DON'T KNOW WHAT PART NUMBER I NEED TO ORDER. HOW DO I DETERMINE THIS?
A. If you need assistance determining the correct part number, start by using our Parts Finder tool.
Q. HOW DO I PLACE AN ORDER
A. To place an order, please visit sierraparts.com.
CFX3 FAQ
- HOW DO I POWER THE CFX3 WITH SOLAR?
- CAN THE CFX3 KEEP FOOD COLD IF IT ISN’T CONNECTED TO A POWER SOURCE OR MY BATTERY DIES?
- HOW FAST WILL THE RAPID FREEZE PLATE ON THE CFX3 55IM MAKE ICE?
- CAN I CHARGE THE PLB40 AND RUN A CFX AT THE SAME TIME?
- I CAN'T SEE THE CFX COOLER ON MY DEVICE WIFI LIST. WHY NOT?
- CAN I STAND ON ANY OF THE CFX3 MODELS?
- HOW DO I READ THE GRAPH IN THE CFX3 APP?
- HOW LONG WILL MY CFX RUN ON THE PLB40?
- WHAT IS THE WIFI NETWORK NAME FOR MY CFX COOLER?
- CAN THE HANDLES ON THE CFX3 BE REMOVED?
- WHAT SIZE FUSE IS IN THE TIP OF THE 12V PLUG?
- WHAT DOES THE !WARNING XX” MEAN ON MY COOLER DISPLAY?
- WHAT TYPE OF POWER DOES THE CFX3 NEED?
- I’M UPGRADING FROM AN ICE CHEST. WHAT SIZE SHOULD I GET?
- CAN THE CFX3 KEEP FOOD WARM IN COLD AMBIENT TEMPERATURES?
- WHAT ARE THE RECOMMENDED TEMPERATURES FOR REFRIGERATING AND FREEZING?
- I LOST/BROKE MY POWER CORD. HOW CAN I GET A NEW ONE OR ANOTHER PART?
- MY CFX3 SAYS “!ALERT – VOLTAGE LOW” EVEN THOUGH ITS PLUGGED IN. WHAT DO I DO?
- DOMETIC’S SPECS CALL OUT RATED CURRENT AND ENERGY CONSUMPTION. WHAT’S THE DIFFERENCE BETWEEN THESE AND HOW DO I CALCULATE HOW MUCH POWER A CFX3 WILL DRAW?
- CAN THE RAPID FREEZE PLATE FREEZE FOOD OR OTHER ITEMS?
- WHAT IS THE PASSWORD TO CONNECT FOR THE FIRST TIME, OR AFTER RESETTING TO FACTORY SETTINGS?
- HOW DO I SWAP THE LID DIRECTION ON THE CFX3 55IM / CFX3 75DZ / CFX3 95DZ / CFX3 100?
- WHAT SIZE FUSE IS IN THE TIP OF THE 12V PLUG?
PLB40 FAQ
- HOW MANY CHARGE CYCLES CAN I GET WITH THE PLB40?
- CAN I CHARGE THE PLB40 FROM MY CIGARETTE LIGHTER SOCKET IN MY VEHICLE?
- WHAT ADVANTAGES DOES LITHIUM IRON PHOSPHATE (LIFEPO4) HAVE OVER OTHER BATTERY CHEMISTRIES?
- HOW CAN THE PLB40 ELIMINATE A DUAL BATTERY SYSTEM?
- CAN I CHARGE THE PLB40 AND RUN A CFX AT THE SAME TIME?
- HOW LARGE AN INVERTER CAN I USE WITH THE PLB40?
- HOW DO EXTREME HIGH AND LOW TEMPERATURES AFFECT THE OPERATION?
- WHAT SOLAR PANELS ARE COMPATIBLE WITH THE PLB40?
- WHAT BATTERY PROTECTION LEVEL DOES DOMETIC RECOMMEND FOR PLB40?
- WHAT IS THE BEST WAY TO STORE THE PLB40?
- WHAT TYPE OF FUSE DOES THIS USE?
- CAN I JUMP START OR CHARGE MY VEHICLE BATTERY WITH THE PLB40?
- DO I NEED A SOLAR REGULATOR OR SOLAR CONTROLLER WHEN USING A SOLAR PANEL TO CHARGE?
- WHAT TYPE OF DC-DC CONTROLLER DOES THE PLB40 HAVE?
- HOW LONG WILL MY CFX RUN ON THE PLB40?
- WHAT IS THE WARRANTY OF THE PLB40?
- COULD THE PLB40 DRAIN MY VEHICLE BATTERY WHEN CHARGING FROM THE 12V SOCKET?
Fuel Water Separating Filter FAQ
Instrumentation & Gauges FAQ
- HOW MANY LOOKS OR OPTIONS ARE INCLUDED IN THIS KIT?
- WHAT ARE THE TRANSDUCER MOUNTING OPTIONS?
- WILL THIS GAUGE FIT IN A NORMAL 3" GAUGE HOLE IN THE DASH?
- IS THIS GAUGE FOR DIGITAL OR ANALOG ENGINES?
- ARE THERE OPTIONS ON THE LOOKS OF THE FACE OF THE GAUGE?
- DO THESE COME WITH ALL THE MOUNTING HARDWARE?
- DOES THE HOUR METER READ ENGINE RUN HOURS OR IGNITION ON HOURS?
- WILL THIS GAUGE WORK WITH MY EXISTING SENDER?
- DOES THIS GAUGE HAVE A PUSH-IN CONNECTOR ON THE BACK?