Main Content

General FAQ

Q. WHAT IS YOUR RETURN POLICY?

A. If you're not satisfied with your purchase, you can return it for any reason within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. Start your return by filling out the Customer Return Form.

Q. HOW SOON AFTER MY ORDER IS PLACED WILL IT SHIP?

A. Orders placed on Sierraparts.com ship out on the same day if the order is placed before 2 pm CST. If your order is placed after 2 pm CST, it will be dispatched the following day.

Q. CAN YOU GIVE MORE SHIPPING DETAILS?

A. Products are delivered throughout the United States using Fedex Ground. We offered a standard flat rate of $9.99 on all orders, with FREE shipping on orders over $149. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Q. WHERE CAN I FIND THE WARRANTY INFORMATION FOR MY PRODUCT?

A. You can search for your product's Warranty Statement here.

Q. HOW DO I SUBMIT A WARRANTY CLAIM?

A. You can fill out your warranty form for your claim by visiting the Warranty Form for your claim here.

Q. I NEED CUSTOMER SUPPORT FOR SPECIFIC ISSUES ON MY PRODUCT. HOW DO I CONTACT CUSTOMER SERVICE?

A. For specific issues related to our area of application, please fill out our Product Support Form.

Q. HOW DO I CONTACT CUSTOMER SERVICE?

A. Please reach out to our customer service team by submitting an enquiry through the support form. For further customer service support, please contact us at support@sierraparts.com where you'll be able to submit your question.  If you would prefer to speak to a representative on the phone, please dial 1-800-648-3976.

Q. WHY SHOULD I REGISTER MY PRODUCT?

A. Registering your product verifies your ownership of that product. Once you register your product, we will be able to diagnose and service any issues faster and more accurately, keep you up to date on all system, safety and any recall notifications and also help you manage your warranty status and warranty extensions more conveniently.

Q. I NEED TO REGISTER MY PRODUCT. HOW DO I DO THAT?

A. You can register your product by filling out our Product Registration Form.

Q. HOW DO I TRACK MY ORDER?

A. Once your order is picked up, scanned and shipped, we will send you a shipment confirmation email that includes your tracking details.

Q. HOW DO I CANCEL MY ORDER?

A. To cancel your order, please contact our customer service team here.

Q. I DON'T KNOW WHAT PART NUMBER I NEED TO ORDER. HOW DO I DETERMINE THIS?

A. If you need assistance determining the correct part number, start by using our Parts Finder tool.

Q. HOW DO I PLACE AN ORDER

A. To place an order, please visit sierraparts.com.